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Frequently Asked Questions- Tenant

Q. How do I submit a rent check?

A. Rent checks should be mailed to our main office at the following address:

RuralEdge
PO Box 86
Lyndonville, VT 05851.

You may also drop off a rent check at either of our office locations in Lyndonville or Newport. Checks should be made payable to the property that you reside at. Please make sure to include your name, property and unit number. This helps us assure that your rent check is applied properly.

Q. How do I submit a maintenance request?

A. You may submit a maintenance request by calling our main office and speaking with the receptionist. You may also submit a maintenance request via our website. Please allow 10 days for non-emergency items.

If this is an emergency, please contact our office  immediately to speak with the receptionist. Please do no leave emergency maintenance requests on voicemail or email. Emergency items include: loss of power, broken gas lines or leaks, fire, broken water lines, exposed electrical lines, no heat, broken door locks or lockouts, malfunctioning appliances and clogged toilets. If you need to make an emergency request after office hours, you may call our main office number and press 1 for Maintenance. This will direct you to the on call service.

Q. Can I have my rent paid electronically through my bank?

A. Yes. Many banks offer EFT withdrawal. In order to have the funds withdrawn automatically you must make arrangements with your bank. Once you have initiated the process, your bank will contact us for the appropriate information needed. Please keep in mind that changes may not be immediate.

 

Q. What is the guest policy for my unit?

A. It is recommended that you contact your Assistant Property Manager for details regarding the guest policy for your property as it may be property specific. As a general rule, a guest may not stay overnight more than 14 days within a 45 day period. We recommend that you contact your Assistant Property Manager if you believe a guest may extend the allotted time period. Tenants are responsible for the conduct of all guests and/or visitors while in their apartment, common areas or grounds.

 

Q. How do I add a new member to my lease?

A. It is recommended that you contact your Assistant Property Manager to discuss adding a member to your lease. If the member is a minor, you will need to provide the minor’s full name, date of birth and social security card as proof of identity in order to add them to your household. If you are looking to add an adult to your household, the adult must first submit a rental application to be added to your lease. It is up to the discretion of the Assistant Property Manager to approve or deny requests to add new members. The adult must be screened according to RuralEdge’s Resident Selection Policy and must be eligible to live in our housing. This process must be completed before you move the new household member into your home.

 

Q. How do I report a household or income change?

A. To report a household or income change, call our main office and ask to speak with the Compliance Manager. You may also submit a change via our website.

 

Q. How do I submit a complaint or report a lease violation?

You may report a lease violation by calling the main office number and requesting to speak with your Assistant Property Manager. You may also submit a complaint via our website. Please be as specific as possible when submitting complaints.

 

Q. What is RuralEdge’s pet policy?

A. Our pet policy varies by property. Many of our properties do allow pets with a $250 pet deposit per animal while some do not allow pets at all. All pets require approval from RuralEdge before the are allowed in the unit. Visiting pets are not allowed. Accommodation animals are allowed with proper documentation. No deposit is required with accommodation animals.

 

Please review your lease and/or resident handbook for more details regarding management and resident responsibilities. For further details regarding the rules and policies of your property, contact your Assistant Property Manager.

 

Frequently Asked Questions- Applicant

Q. How do I check my status on a waitlist?

A. You may check your waitlist status by calling our main office number and asking for our Compliance Specialist. If you need to leave a message, it is helpful to leave your full name, number and reason for calling. Please keep in mind that our waitlists can be long and often do not always move quickly. Wait times are unpredictable as there are many varying factors. You will be notified with a waitlist notification letter as soon as an apartment becomes available. Please make sure to follow the proper process outlined once you receive a waitlist notification letter.

 

Q. I need a ground floor unit. How do I request a ground floor unit only?

A. Our application asks if a member of the household requires any special accommodations. You may request a ground floor unit at any time during the application process. Units on the second floor or higher will continue to be offered to you regardless of this request. Please keep in mind that our policy only allows two unit refusals at one property. If you refuse a second unit, you will be removed from the waitlist for that property. If the need for a ground floor unit is documented by a professional, a refusal of non-ground floor units will not be counted against your household.

 

Q. Do you have smoke-free properties?

A. All RuralEdge properties are smoke free effective January 1, 2016. Our smoke free policy prohibits smoking of any kind while in or any part of the property grounds.

 

Q. I need a handicap or fully accessible unit. How do I request an accessible unit?

A. Our application asks it a member of the household requires an accessible unit or any other special accommodations. You may request an accessible unit at any time during the application process. Please keep in mind that units will continue to be offered to you regardless of the accessibility of the unit. Refusal of non-accessible units will not be held against your household.

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